{"id":71,"date":"2026-10-01T11:19:55","date_gmt":"2026-10-01T11:19:55","guid":{"rendered":"https:\/\/hncgroup.dk.web04.webtohosting.dk\/kundeservice\/reklamationer-returvarer\/"},"modified":"2026-10-02T09:48:47","modified_gmt":"2026-10-02T09:48:47","slug":"claims-and-returned-goods","status":"publish","type":"page","link":"https:\/\/hncgroup.dk\/en\/kundeservice\/reklamationer-returvarer\/","title":{"rendered":"Claims &#038; returned goods"},"content":{"rendered":"<style>.kb-row-layout-id71_d7a187-16 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id71_d7a187-16 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id71_d7a187-16 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1240px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:56px;padding-bottom:72px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id71_d7a187-16 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id71_d7a187-16 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id71_d7a187-16 > .kt-row-column-wrap{padding-top:48px;padding-bottom:48px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id71_d7a187-16 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column71_64dcc0-71 > .kt-inside-inner-col,.kadence-column71_64dcc0-71 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column71_64dcc0-71 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column71_64dcc0-71 > .kt-inside-inner-col{flex-direction:column;}.kadence-column71_64dcc0-71 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column71_64dcc0-71 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column71_64dcc0-71{position:relative;}@media all and (max-width: 1024px){.kadence-column71_64dcc0-71 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column71_64dcc0-71 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column71_64dcc0-71\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id71_5e3e21-ce > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id71_5e3e21-ce > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id71_5e3e21-ce > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}.kb-row-layout-id71_5e3e21-ce > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id71_5e3e21-ce > .kt-row-column-wrap{grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id71_5e3e21-ce > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id71_5e3e21-ce alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-left-golden kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column71_a20020-6d > .kt-inside-inner-col,.kadence-column71_a20020-6d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column71_a20020-6d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column71_a20020-6d > .kt-inside-inner-col{flex-direction:column;}.kadence-column71_a20020-6d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column71_a20020-6d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column71_a20020-6d{position:relative;}@media all and (max-width: 1024px){.kadence-column71_a20020-6d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column71_a20020-6d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column71_a20020-6d\"><div class=\"kt-inside-inner-col\">\n<p class=\"wp-block-paragraph\">I forbindelse med returnering af produkter til HNC Group, skal du v\u00e6re opm\u00e6rksom p\u00e5 f\u00f8lgende:<br> Forud for fremsendelse af varer skal du udfylde vores returnerings-formular (<a href=\"https:\/\/hncgroup.dk\/wp-content\/uploads\/2026\/10\/Returvareformular_2020.pdf\" target=\"_blank\">PDF<\/a>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Formularen udfyldes og sendes til salgsafdelingen <a href=\"mailto:sales@hncgroup.dk\">sales@hncgroup.dk.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kort efter vil du modtage formularen retur p\u00e5 en email med et Returvare-nummer, som du skal udskrive og vedl\u00e6gge returvaren.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returvare betingelser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Der ydes 1 \u00e5rs garanti p\u00e5 HNC Group produkter. Garantien er g\u00e6ldende fra fakturadato.<\/li>\n\n\n\n<li>Udstyr under garanti repareres naturligvis gratis. HNC Group betaler for afhentning af udstyr.<\/li>\n\n\n\n<li>Er udstyret udenfor garanti, kan HNC Group tilbyde at reparere udstyret efter tilbud.<\/li>\n\n\n\n<li>Returnering af varer til HNC Group kan kun sker efter forudg\u00e5ende aftale med vor salgsafdeling.<\/li>\n\n\n\n<li>Anmodning om Returvare-nummer sker ved udfyldelse af ovenst\u00e5ende formular.<\/li>\n\n\n\n<li>Varen skal returneres senest syv dage fra Returvare-nummerets udstedelses dato. Efter syv dage annulleres Returvare-nummeret, og det er ikke l\u00e6ngere muligt at returnere varen.<\/li>\n\n\n\n<li>Et udstedt Returvare-nummer er ikke ensbetydende med, at varen krediteres.<\/li>\n\n\n\n<li>HNC Group forbeholder sig ret til at kontrollere den returnerede vare, inden kreditnota godkendes.<\/li>\n\n\n\n<li>Alle returneringer uden for garanti sker for k\u00f8bers regning og risiko.<\/li>\n\n\n\n<li>Varer som sendes p\u00e5 modtagers (HNC Group) regning vil blive n\u00e6gtet modtagelse.<\/li>\n\n\n\n<li>Modtages varer retur uden angivelse af Returvare-nummer, vil varerne enten blive returneret til afsender eller alternativt p\u00e5lagt et ekspeditionsgebyr p\u00e5 175,-.<\/li>\n\n\n\n<li>Varer som \u00f8nskes krediteret skal returneres i original emballage. Intet m\u00e5 skrives p\u00e5 eller p\u00e5kl\u00e6bes original emballagen eller varen.<\/li>\n\n\n\n<li>Afhj\u00e6lpning af fejl for\u00e5rsaget af ulykker\/uheld, herunder bl.a. brand, vandskade, naturkatastrofer, oversp\u00e6nding i forbindelse med lynnedslag, samt h\u00e6rv\u00e6rk er ikke omfattet af garantien.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading71_c9bc1a-14, .wp-block-kadence-advancedheading.kt-adv-heading71_c9bc1a-14[data-kb-block=\"kb-adv-heading71_c9bc1a-14\"]{margin-top:16px;margin-right:0px;margin-bottom:8px;margin-left:0px;font-weight:600;font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading71_c9bc1a-14 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading71_c9bc1a-14[data-kb-block=\"kb-adv-heading71_c9bc1a-14\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading71_c9bc1a-14 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading71_c9bc1a-14[data-kb-block=\"kb-adv-heading71_c9bc1a-14\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading71_c9bc1a-14 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading71_c9bc1a-14\">Gebyrer<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For uberettiget reklamation, dvs. reklamationer hvor varen er uden fejl, p\u00e5l\u00e6gges et unders\u00f8gelsesgebyr p\u00e5 kr.375,- pr. uberettiget reklamation. Hertil till\u00e6gges fragtomkostninger ved returnering.<\/li>\n\n\n\n<li>I de tilf\u00e6lde, hvor HNC Group ikke selv foretager test af det anmeldte defekte produkt, vil HNC Group viderefakturere leverand\u00f8rens gebyrer samt p\u00e5l\u00e6gge et h\u00e5ndteringsgebyr p\u00e5 kr. 175,-.<\/li>\n\n\n\n<li>Unders\u00f8gelsesgebyr udg\u00f8r 375,- i forbindelse med reparation. \u00d8nskes varen repareret, fratr\u00e6kkes unders\u00f8gelsesgebyret. \u00d8nskes varen ikke repareret men k\u00f8bes et tilsvarende produkt, udstedes ingen unders\u00f8gelsesgebyr.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column71_295794-c4 > .kt-inside-inner-col,.kadence-column71_295794-c4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column71_295794-c4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column71_295794-c4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column71_295794-c4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column71_295794-c4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column71_295794-c4{position:relative;}@media all and (max-width: 1024px){.kadence-column71_295794-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column71_295794-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column71_295794-c4\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/hncgroup.dk\/wp-content\/uploads\/2026\/10\/Returvareformular_2020.pdf\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"842\" src=\"https:\/\/hncgroup.dk\/wp-content\/uploads\/2026\/10\/Returvareformular_2020.webp\" alt=\"Returvareformular\" class=\"wp-image-750\" srcset=\"https:\/\/hncgroup.dk\/wp-content\/uploads\/2026\/10\/Returvareformular_2020.webp 595w, https:\/\/hncgroup.dk\/wp-content\/uploads\/2026\/10\/Returvareformular_2020-212x300.webp 212w, https:\/\/hncgroup.dk\/wp-content\/uploads\/2026\/10\/Returvareformular_2020-8x12.webp 8w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/><\/a><\/figure>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>I forbindelse med returnering af produkter til HNC Group, skal du v\u00e6re opm\u00e6rksom p\u00e5 f\u00f8lgende: Forud for fremsendelse af varer skal du udfylde vores returnerings-formular (PDF). Formularen udfyldes og sendes til salgsafdelingen sales@hncgroup.dk. Kort efter vil du modtage formularen retur p\u00e5 en email med et Returvare-nummer, som du skal udskrive og vedl\u00e6gge returvaren. Returvare betingelser:&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":69,"menu_order":32,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-71","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Webto ApS","author_link":"https:\/\/hncgroup.dk\/en\/author\/webto\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/pages\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":1,"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":751,"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/pages\/71\/revisions\/751"}],"up":[{"embeddable":true,"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/pages\/69"}],"wp:attachment":[{"href":"https:\/\/hncgroup.dk\/en\/wp-json\/wp\/v2\/media?parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}