For returning products to HNC Group, please be aware of the following Product Return procedure:
Before returning products you will have to fill out our Product Return Form (PDF).
Please fill out the form and send it to the sales department sales@hncgroup.dk.
Shortly after we will return the form to you by mail with a Product Return Code. Please print the form and return it with the product.
Conditions for returns and claims:
- HNC Group provides a 1 year guarantee on our products. The guarantee runs from date of invoice.
- For products covered by guarantee HNC Group is responsible for the shipping and repair costs.
- For products NOT covered by guarantee HNC Group can make you a quotation for the repair costs.
- Prior to returning a product, it is necessary to make an agreement with our sales department.
- For having a Product Return Code, please fill out the above form.
- The products must be returned no later than 7 days after the Product Return Code has been issued. After 7 days the Product Return Code will be cancelled and it is no longer possible to return the product.
- A Product Return Code does not automatically mean that you will receive a credit note.
- HNC Group reserves the right to examine the returned products before a credit note is issued.
- All returns considered as not covered by guarantee will be for the account and risk of the customer.
- HNC Group will not accept returns on their account and risk.
- If goods are sent without any Product Return Code, the goods will be returned to sender or alternatively a service charge of DKK 175.00 will be imposed.
- Goods for credit must be returned in the original packing. No writing or sticking on the original packing or the item.
- Defects caused by accident/breakdown, e.g. fire, damage by water, natural disasters, overvoltage by lightning as well as vandalism are not under guarantee.
Charges
- For claims not covered by guarantee, e.g. items without defects, an amount of DKK 375.00 will be charged for the examination of each item. Return freight costs will be charged.
- If HNC Group does not examine the defect products itself, HNC Group will re-invoice the charges for third-party examination plus a handling charge of DKK 175.00.
- The examination charges amount to DKK 375.00. When repaired the examination charge will be deducted. When not repaired, but an equal product is bought there will be no examination charges.
